GENERAL

Q. Do you have showers and changing facilities studio?

Q. Is there parking?

Q. What is your cancellation policy?

A. All services are subject to a 24 hour cancellation policy, any sessions cancelled with less than 24 hours will be charged in full.



PAYMENTS

Q. How do I pay for services?

A. You pay your trainer or therapist directly either by cash or cheque, if you will be making regular payments to the same member of the team you may want to take their bank details to set up payments via BACs.

Q.Do you take card payments?

A. No, as you pay your trainer/therapist directly it is not possible to pay by card.

Q. What is your refund policy?

A. We have a 14 day grace period in which you can get a full refund for any sessions/courses that you have not yet started.

Q. How long are sessions valid for?

A. Blocks of 5 sessions are valid for 2 months from date of purchase, blocks of 10 sessions are valid for 3 months from date of purchase.

Q. Are unused sessions refundable or transferable?

A. Following the 14 day grace period, any unused sessions are non-refundable and non-transferable.

Q. Are unused sessions refundable or transferable?

A. Following the 14 day grace period, any unused sessions are non-refundable and non-transferable.



PERSONAL TRAINING

Q. I have never used a personal trainer before, what will each session involve?

A. This will depend largely on the results of your fitness assessment, your goals and exercise history, but loosely each session will involve a 5-10 min warm up, then the main workout time will be 30-40 min – this will most likely consist of a mixture of strength, stability and cardio-vascular exercise, followed by 10-20 min spent on core specific exercise and flexibility.

Q. I haven’t exercised in a long time and I am nervous about being pushed too hard, should I try to improve my fitness first?

A. No, this is not necessary, your personal trainer will only prescribe exercises that match your current fitness level and will gradually progress you onto harder exercises/workouts when you are ready. Your trainer will push you to get the most out of each session using positive encouragement and motivational techniques that you are comfortable with.

Q. Will anybody else be in the gym while I work out?

A. We have no more than 2 trainers and 2 clients using the studio at one time.

Q. Can I arrange for a Personal Trainer to train me at home/in my local park?

A. Yes, we can arrange for a trainer to see you at the location of your choice in South West London.

Q. Do you do sports specific training?

A. Yes, if you are training for a particular sport or event we can tailor your workout to compliment your sport. We can also provide training programmes for you to do on your own and advise on how to stay injury free.

Q. Do you have anyone who specialises in pre-natal/post-natal exercise?

A. All our trainers are qualified to work with both pre & post natal ladies, but you may also liek to consider Pilates at this time as it is hugely beneficial during and after pregnancy, some of our trainers do both Pilates & PT.

Q. Do you guarantee results?

A. Unfortunately we cannot guarantee results as we have no control over what you do outside of our sessions! Personal training should be a commitment from both sides, and you should try your best to follow any advice your trainer gives you to get the most out of your money.



COMPLEMENTARY THERAPIES

Q. Can I request a particular therapist?

A. Yes when we call you to book you in you can request your favourite therapist.

Q. Can I arrange to see a therapist at the same time every week?

A. Yes you can have a regular slot every week, just try to give as much notice as possible if you are going to miss a week.